Used-vehicle operations for franchised dealer groups
Every used vehicle touches multiple departments. Too many lose time between them.
RCG provides the horsepower that keeps the journey moving. A supported operating system and on-site team that brings daily accountability, sequencing, and follow-through to every vehicle from acquisition to True Frontline Ready.
Why RCG exists
Software creates visibility. RCG creates movement.
Your dealership already has capable people, trusted vendors, and recon software. Each one owns a piece of the process. What is usually missing is the dedicated operating discipline that keeps the vehicle moving between those responsibilities.
That gap between visibility and execution is where days are lost. RCG exists to close it — without replacing the dealership’s people or vendors.
Customer journey vs. vehicle journey
Dealerships have built sophisticated systems to manage the customer journey.
RCG brings that same operating discipline to the vehicle journey.
The customer journey
Built, staffed, and measured.
- CRM and BDC process
- Defined steps and owners
- Daily accountability
- Managed follow-up
The vehicle journey
Often left to the handoffs.
- Service, detail, cosmetic vendors, photography
- Each department owns its step
- No one owns the movement between them
- RCG brings the same operating discipline here
The RCG model
An operating partner for the used-vehicle journey — not another vendor.
What RCG does
A dedicated operating program delivered by trained on-site RCG Operators: accountability, sequencing, coordination, and follow-through.
How RCG works
A supported operating system and team. Every Operator is backed by an RCG Team Leader, and the dealership stays in control.
About RCG
Founded by Randy Miara, with decades of hands-on automotive retail and dealership-management experience.
True Frontline Ready
On the front line is a location. True Frontline Ready is a condition.
You already paid to create the opportunity. RCG helps make sure the vehicle is ready to meet the customer’s expectation when that opportunity arrives.
Who RCG serves
Who RCG serves
Family-owned and regional franchised dealer groups, generally 3–15 rooftops, with meaningful used-vehicle volume and multiple departments and vendors involved in reconditioning
Who it's built for
Dealer principals, managing partners, group executives, General Managers, and senior used-car leaders
Where
North Carolina, South Carolina, Southwest Virginia, and Eastern Tennessee
Including the Charlotte, the Triad, Asheville, Greenville/Spartanburg, Columbia, Roanoke, and Johnson City/Bristol/Kingsport corridors.
Let's talk about your used-vehicle journey.
If you heard about RCG from a dealer principal, GM, vendor, or another industry professional, Randy would welcome the conversation.